Frequently Asked Questions
Answers on ordering, shipping, documentation, and how we handle returns.
Ordering & Payment
What payment methods do you accept?
Accepted payment methods are shown at checkout. All transactions are processed securely.
Do you offer bulk or institutional pricing?
Yes — contact us with your institution and expected volume and we will follow up with options.
Can I get an invoice for my organization?
Yes, an invoice is generated automatically and available from your account after checkout.
Product & Compliance
What documentation ships with each order?
A batch-matched Certificate of Analysis (COA) from an independent third-party laboratory.
Are these products approved for human use?
No. All products are sold strictly for laboratory and research use, and are not intended for human consumption, diagnostic, or therapeutic use.
How should I store my order on arrival?
General storage guidance ships with your order; follow the handling instructions on the product label.
Shipping & Handling
How is my order packaged?
Orders ship in temperature-controlled, insulated packaging to preserve compound stability in transit.
How long does shipping take?
Dispatch and transit times are shown at checkout based on your location and are typically 1–5 business days.
Do you ship internationally?
Shipping regions and any restrictions are shown before you complete checkout.
Returns
What is your return policy?
See our Refund and Returns Policy page for eligibility windows and process.
What if my order arrives damaged?
Contact us within 48 hours of delivery with photos and your order number so we can resolve it quickly.